Friday, 9 April 2010

I'm still in the dark


I recently reported that the Birmingham City Council's free (taxpayer funded) magazine called Forward was delivered to my house and that, on page 13, I was informed about the council's scheme to ostensibly improve services to customers.

I am told that I am to have a single customer record - name, address, date of birth, gender, together with unspecified information which can be used to confirm my identity. The single customer record will act as an index to other customer information about me. My data will be perfectly safe - all in one place.

Also on page 13, I am told that I have the right to request that Birmingham City Council stops using my information in relation to any council service, including the single customer record.

I did this and duly contacted - DP.Contacts@birmingham.gov.uk They replied immediately asking for my DOB, yet ...... since then ..........

despite four requests asking for confirmation that my request had been complied with and, nearly a month later, I am still waiting....... next time I'll cc the council leader, Nick Whitby.

2 comments:

Rachel said...

I contacted Birmingham City Council requesting that they stop using my information in relation to any council service, including the single customer record. They were very slow to respond, but when I eventually got a letter back it said "we are unable to comply with your request to cease processing". So much for the promise that we have the right to opt out!

Rachel said...

I also wrote to Birmingham City Council asking them to stop using my information in relation to any council service, including the single customer record. When they eventually replied they said "We are unable to comply with your request to cease processing". So much for the right to opt out!