Monday, 22 February 2010

ContactPoint problems.

Thankfully, both the Lib-Dems and the Conservatives have pledged to abolish the ContactPoint database. We find that there have been five security breaches in the pilot phase of the system, see here. There have also been 51,000 requests for information to be shielded, however there are strict rules as to when this is permitted.

An example of an internal emails from Surrey County Council illustrates the concern that has been privately expressed by officials about the database.

The process is not user friendly. Data is an issue locally, a lot of it doesn’t match up, especially addresses. There are also issues around what needs recording for each agency to get consistency.

A DCSF spokesman said:

The bottom line is that ContactPoint is up and running and being used successfully by authorised front line workers’ in their day-to-day work.

Hence a system which was launched in order to protect children, to save social workers' time and to have a 'joined-up' process would appear to be going the way of many government IT projects: creating more work, costing a great deal and not improving the problem it was established to solve. Or, it is a great success!

See also here.

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